Privacy Policy

Controller

Alpina Umzüge & Transport GmbH, Turiner Str. 8, 13347 Berlin. Email: info@perfekt-umzug.de

Enquiries via forms, phone and WhatsApp

When you contact us via the quote form, the contact form or the callback request, we process the information you provide (e.g. name, phone number, email address, details of your move) in order to answer your enquiry and prepare a quote (Art. 6(1)(b) GDPR). The data is deleted as soon as it is no longer needed for this purpose and no statutory retention obligations apply.

If you contact us via WhatsApp, the privacy policy of WhatsApp Ireland Ltd. also applies.

Hosting

This website is hosted by Vercel Inc. When you visit it, technically necessary data (e.g. IP address, time of access, page requested) is processed in server logs (Art. 6(1)(f) GDPR).

Sending enquiries by email

So that your enquiry reaches us, it is forwarded to our office via the email service Resend (Resend Inc., USA). Resend processes the data solely on our behalf (data processing agreement pursuant to Art. 28 GDPR). The legal basis is Art. 6(1)(b) GDPR.

Audience measurement with Vercel Web Analytics

We use Vercel Web Analytics to count anonymously which pages are viewed and how often. No cookies are set and no user profiles are created; visitors are distinguished only by a value that changes daily and cannot be traced back to them (Art. 6(1)(f) GDPR, legitimate interest in a properly functioning website).

Google reviews

On this website we display reviews from our Google Business Profile. The texts are retrieved from Google via our server. The profile pictures of the reviewers are loaded directly from servers of Google LLC; in the process, your IP address is transmitted to Google (Art. 6(1)(f) GDPR, legitimate interest in displaying genuine customer reviews).

Cookies and consent

We set strictly necessary cookies and local storage entries (e.g. your cookie choice, the saved progress of the quote form) without consent. Analytics and marketing services are only activated with your consent (Art. 6(1)(a) GDPR, § 25 TDDDG). You can change your choice at any time via “Cookie settings” in the footer.

Google Analytics and Google Ads

With your consent, we use Google Analytics 4 and Google Ads conversion tracking (Google Ireland Ltd.) to analyse how the website is used and to measure the effectiveness of our advertising. Without consent, no analytics or advertising cookies are set (Google Consent Mode). Some tags are delivered via Google Tag Manager (Google Ireland Ltd.); it is only loaded after you consent and does not set cookies itself.

Transfers to third countries

Vercel, Resend, Google and Meta may process data in the USA. Such transfers are based on the European Commission’s adequacy decision for the EU-US Data Privacy Framework, where the provider is certified, and otherwise on EU Standard Contractual Clauses (Art. 46 GDPR).

Your rights

You have the right of access, rectification, erasure, restriction of processing, data portability and objection, as well as the right to withdraw any consent you have given. You can lodge a complaint with a data protection supervisory authority; in Berlin, this is the Berlin Commissioner for Data Protection and Freedom of Information (Berliner Beauftragte für Datenschutz und Informationsfreiheit).